If you’re searching for a Tokyo Marriott Hotel family review that goes beyond glossy marketing photos, you’ve come to the right place. We stayed here with our kids and came away with a clear picture of what this hotel does well — and where it still has room to grow.
Located in the upscale Shinagawa area, Tokyo Marriott Hotel has quietly built a reputation as one of the more family-friendly hotel Tokyo options in the city. From the moment you step into the soaring lobby — its high ceilings reminiscent of a grand airport terminal — you get the sense that this is a place designed to impress. But does it hold up when you’re traveling with little ones in tow? Let’s get into the details.
First Impressions: The Lobby and Check-In Experience
The lobby sets the tone immediately. The ceiling height is striking — genuinely dramatic in a way that makes children stop and look up. It feels spacious and calm rather than crowded, which is a welcome first impression after a long journey. Check-in was smooth, and the staff were attentive without being overbearing.
One small but meaningful detail: the hotel provides children’s slippers alongside adult ones. It’s the kind of thoughtful touch that signals a property has actually considered its younger guests.
Room Options and Family Suitability: A Tokyo Marriott Hotel Family Review
Space, Bedding, and Layout
For a Tokyo hotel with kids, space is always a concern — city hotels can feel cramped when you’re managing luggage, strollers, and the general chaos of family travel. The rooms at Tokyo Marriott are reasonably sized by Tokyo standards, and the layout feels considered.
The rooms appear to have undergone renovation at some point, and it shows in the furnishings and overall feel. That said, the bathrooms retain some signs of age — slightly dated fixtures and finishes that haven’t been fully updated alongside the main room. It’s not a dealbreaker by any means; everything is clean and well-maintained, but families with high expectations for bathroom aesthetics may notice it.
Children’s Amenities
This is where Tokyo Marriott does a solid job. Children’s amenities provided include:
- Toothbrush
- Body sponge
- Towel
- Slippers (children’s sizes available)
Notably, children’s pajamas are not provided, so pack your own or plan to grab some locally. Adult pajamas are a one-piece / dress style — comfortable and practical for lounging.
One practical note for adult amenities: items such as toothbrushes and razors are not placed inside the room by default. Instead, they are available at the elevator hall on each floor, or can be requested via mobile order directly from your room. It’s a slightly different system from what some guests may expect, but once you know about it, it’s convenient enough.
It’s a thoughtful amenity package that covers the basics, though families hoping for a more extensive kids’ kit may find it straightforward rather than special.
Dining Experience: Breakfast for Families
A Breakfast Worth Waking Up For
The breakfast at Tokyo Marriott Hotel is genuinely one of its highlights — and for families, a good breakfast can make or break a hotel stay.
The spread is broad and well-executed: Japanese and Western options sit side by side, with enough variety to keep both picky eaters and adventurous ones satisfied. Here’s a snapshot of what was on offer during our stay:
- Egg station: eggs Benedict, omelets (including a white omelet option)
- Asian options: rice noodles (a warm, gentle option that works well for both kids and adults)
- Breads and pastries: a wide selection, genuinely enjoyable to browse
- Salads: fresh and varied
- Fruits: pineapple, melon, orange, and grapefruit
- Unique item: rice flour donuts — a lighter, slightly chewy alternative to standard donuts that went down well with the kids
The egg station in particular is a family favorite — there’s something about a made-to-order omelet that feels like a treat, even for the smallest guests.
Timing Is Everything
A practical note for families: arrive around 8:00 AM if you want a comfortable experience. By 9:00 AM, the queue can become quite long, and with tired or hungry children, waiting is the last thing you want. The restaurant is popular — unsurprisingly, given the quality — and fills up quickly on weekends and holidays.
Getting there slightly earlier means calmer seating, more selection, and a more relaxed start to your day of sightseeing.
Facilities and Services for Children
What’s Available
Tokyo Marriott Hotel does not have a pool — worth knowing in advance if swimming is a priority for your family. That said, the hotel makes up for it in other areas.
The concierge team is knowledgeable and happy to assist with family-specific requests — recommendations for nearby child-friendly restaurants, directions to attractions, and general logistics. Baby equipment availability is worth confirming directly with the hotel at the time of booking, as offerings can vary.
Family Atmosphere
One notable observation: the hotel attracts a significant number of families. During our stay, children and parents were a common sight throughout the lobby, dining area, and common spaces. This matters more than it might seem — it creates an atmosphere where families feel welcome rather than out of place, and staff are clearly accustomed to accommodating younger guests.
Location and Accessibility: Shinagawa Hotel Families Will Appreciate
For Shinagawa hotel families, the location is a genuine asset. Shinagawa Station is well-connected, offering access to central Tokyo, Haneda Airport, and even Kyoto via the Shinkansen. For families flying into Haneda, the transfer to the hotel is refreshingly straightforward compared to navigating from Narita.
Nearby family-friendly options include:
- Shinagawa Aquarium — a short trip and popular with younger children
- Shinagawa Prince Hotel’s bowling and entertainment complex — useful for rainy days
- teamLab Planets in Toyosu, and teamLab Borderless, which reopened at Azabudai Hills in 2024 after relocating from Odaiba — both are reachable without too much effort
- Legoland Discovery Center and waterfront parks in Odaiba are also within easy reach
The surrounding neighborhood itself is quieter and more residential than central Tokyo, which can be a relief for families who find Shinjuku or Shibuya overstimulating.
Honest Pros and Cons: A Tokyo Marriott Hotel Family Review
Pros
- Spacious, impressive lobby that children find genuinely exciting
- Solid children’s amenity package (toothbrush, sponge, towel, slippers)
- Outstanding breakfast with wide variety and a dedicated egg station
- Family-friendly atmosphere; staff accustomed to guests with children
- Excellent location for Haneda arrivals and Shinkansen connections
- Renovated rooms feel fresh and comfortable
- Adult amenities available at elevator hall or via mobile order — convenient once you know the system
Cons
- No pool on-site — families who prioritize swimming will need to look elsewhere
- Bathrooms show some age; not fully updated alongside the main rooms
- No children’s pajamas provided — pack your own
- Breakfast crowds peak sharply around 9:00 AM; early rising recommended
- Children’s amenity kit is functional but not particularly memorable
- Room rates are at the higher end — value depends on your priorities
Final Verdict: Who Is Tokyo Marriott Hotel Best Suited For?
Tokyo Marriott Hotel is a strong choice for families who value comfort, a reliable breakfast, and a calm, well-run environment. It suits families who are:
- Flying into Haneda and want easy, low-stress access to central Tokyo
- Planning a mix of city sightseeing and day trips, with Shinagawa as a practical base
- Traveling with younger children who will appreciate the children’s amenities and relaxed atmosphere
- Willing to invest in a mid-to-upper tier hotel for the peace of mind that comes with Marriott’s service standards
It may be less ideal for families who prioritize a pool, are seeking a budget-friendly stay, or want to be steps from major attractions like Shibuya or Asakusa.
Overall, it earns its reputation as one of the more dependable family-friendly hotel Tokyo options — not flashy, but consistently good where it counts.
FAQ: Tokyo Marriott Hotel for Families
Q1. Does Tokyo Marriott Hotel provide children’s amenities?
Yes. Children’s amenities include a toothbrush, body sponge, towel, and slippers. Children’s pajamas are not provided, so it’s worth packing your own.
Q2. Does Tokyo Marriott Hotel have a pool?
No, Tokyo Marriott Hotel does not have a pool. If a pool is essential for your family, it’s worth considering this when comparing hotels.
Q3. What time should families arrive for breakfast?
Arriving around 7:00 AM is recommended. By 8:00~9:00 AM, queues can become long, which can be challenging with young children.
Q4. Is Tokyo Marriott Hotel close to family-friendly attractions?
Yes. Shinagawa Aquarium is nearby, and both teamLab Planets (Toyosu) and teamLab Borderless (Azabudai Hills, reopened 2024) are reachable with relative ease.
Q5. Is Tokyo Marriott Hotel a good base for families using Haneda Airport?
Absolutely. The Shinagawa location makes it one of the most convenient hotels for Haneda arrivals, with a straightforward train connection and no need to navigate central Tokyo on arrival.
